Effective Date: September 8, 2026

Welcome to Safar Air Holidays Services Pvt. Ltd. These Terms & Conditions govern your use of our website and the booking or use of our helicopter, charter, pilgrimage, and related aviation services. By accessing our website, submitting an enquiry, requesting a charter, or booking a service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

The website information provided identifies Safar Air Holidays Services Pvt. Ltd. as a provider of helicopter and travel experiences, including Char Dham and Do Dham pilgrimage services, private helicopter charters, wedding and leisure rides, air ambulance/emergency evacuation, and election campaign helicopter services.

1. About Our Services

Safar Air Holidays Services Pvt. Ltd. provides aviation and travel-related services through its helicopter fleet and associated operational arrangements. Our services may include:

  • Char Dham Yatra helicopter packages
  • Do Dham Yatra services
  • Kedarnath shuttle services
  • Private helicopter charters
  • Corporate, VIP and leisure charters
  • Wedding and special-event helicopter rides
  • Air ambulance and emergency evacuation services
  • Election campaign helicopter services
  • Customized pilgrimage and aerial travel packages

The availability of a particular service, helicopter, route, schedule, and package is subject to operational, regulatory, weather, and safety conditions.

2. Booking and Enquiry

Submitting an enquiry through our website does not automatically constitute a confirmed booking.

A booking shall be considered confirmed only after:

  1. Availability has been verified by our team.
  2. The customer has provided the required information and documents.
  3. The applicable booking amount or advance payment has been received.
  4. Confirmation has been issued by Safar Air Holidays Services Pvt. Ltd.

Customers are responsible for providing accurate information, including their name, contact details, travel date, number of passengers, and any other information requested during the booking process.

3. Passenger Information and Documents

Passengers must provide valid and accurate identification and travel documents wherever required.

The name and details submitted at the time of booking should correspond with the passenger’s valid identification documents.

Any incorrect, incomplete, or misleading information provided by a customer may result in delays, refusal of boarding, cancellation, or additional charges, where applicable.

4. Flight Schedule and Operational Conditions

Helicopter operations are dependent on several factors, including:

  • Weather conditions
  • Visibility
  • Wind and other atmospheric conditions
  • Air traffic restrictions
  • Government or aviation authority instructions
  • Landing-site conditions
  • Technical or operational requirements
  • Local restrictions and permissions
  • Passenger safety considerations

Accordingly, advertised departure and arrival times should not always be treated as guaranteed.

Safar Air Holidays Services Pvt. Ltd. reserves the right to delay, reschedule, modify, suspend, or cancel a flight where required for safety, operational, regulatory, or other legitimate reasons.

5. Weather and Force Majeure

Helicopter operations, particularly in Himalayan regions, can be significantly affected by changing weather conditions.

If a flight cannot operate because of adverse weather, natural events, government restrictions, airspace limitations, technical requirements, or other circumstances beyond our reasonable control, the company may reschedule the service or provide an applicable refund/adjustment in accordance with the specific booking and cancellation policy.

Such circumstances may include, without limitation:

  • Heavy rain or snowfall
  • Fog or poor visibility
  • Strong winds
  • Landslides or natural disasters
  • Airspace restrictions
  • Government orders
  • Airport or helipad closures
  • Civil disturbances
  • Other unforeseen operational circumstances

6. Safety Requirements

Passenger safety is our primary consideration.

Customers and passengers must follow all instructions provided by the pilot, crew, ground staff, and authorized representatives.

Passengers may be required to comply with safety procedures relating to:

  • Boarding and disembarking
  • Seating arrangements
  • Baggage
  • Weight limitations
  • Security checks
  • Helicopter operation
  • Emergency procedures
  • Restricted items

The company may refuse boarding or discontinue a passenger’s journey if their conduct creates a safety, security, or operational concern.

7. Baggage and Personal Belongings

Baggage allowance may vary depending on the helicopter, route, passenger load, operational requirements, and applicable aviation regulations.

Passengers should carry only the baggage permitted for their particular booking.

Due to helicopter weight and balance limitations, baggage may be restricted, and passengers may be required to carry reduced baggage or leave certain items behind.

Safar Air Holidays Services Pvt. Ltd. shall not be responsible for loss, damage, or delay involving personal belongings except to the extent required under applicable law.

8. Passenger Weight and Aircraft Capacity

Helicopter operations are subject to aircraft capacity and weight-and-balance requirements.

Passengers may be required to provide their correct body weight or other information necessary for safe flight planning.

The company may adjust seating, passenger allocation, baggage allowance, or flight arrangements where necessary to comply with operational and safety requirements.

The helicopter fleet presented on the website includes aircraft with different passenger capacities and operating characteristics.

9. Changes to Bookings

Any request to change a confirmed booking, including changes to:

  • Travel date
  • Passenger details
  • Number of passengers
  • Route
  • Package
  • Charter requirements

shall be subject to availability and the applicable terms of the booking.

Additional charges may apply depending on the nature and timing of the requested change.

10. Cancellation and Refunds

Cancellation and refund conditions may vary according to the service or package booked.

Before making a payment, customers should review the cancellation and refund conditions applicable to their specific booking.

Where a cancellation is made by the customer, any applicable cancellation charges, administrative fees, non-refundable amounts, or third-party charges may be deducted before processing the refund.

Where a flight is cancelled or substantially disrupted due to weather, safety, regulatory restrictions, or other circumstances outside the company’s reasonable control, the applicable refund, rescheduling, or adjustment will be determined according to the booking terms and operational circumstances.

Specific cancellation and refund terms communicated at the time of booking shall prevail for that booking.

11. Char Dham and Pilgrimage Services

Pilgrimage journeys, including Char Dham and Do Dham Yatra services, may involve high-altitude locations and challenging Himalayan operating conditions.

Passengers should be prepared for changes to flight schedules due to weather, visibility, helipad conditions, operational limitations, or government and aviation restrictions.

Any pilgrimage package may include or exclude particular services depending on the package selected. Customers should confirm the inclusions, exclusions, itinerary, accommodation, transportation, and other package details before making payment.

12. Private and Corporate Charters

Private helicopter charter services are subject to aircraft availability, route permissions, operating conditions, passenger requirements, and applicable aviation regulations.

Charter customers must provide accurate details regarding:

  • Proposed route
  • Travel dates and timings
  • Passenger count
  • Passenger information
  • Required destinations
  • Special requirements
  • Baggage
  • Any other relevant operational information

A charter itinerary may be changed where necessary for safety, regulatory, weather, or operational reasons.

13. Air Ambulance and Emergency Evacuation

Air ambulance and emergency evacuation services are subject to aircraft availability, weather, landing-site accessibility, medical requirements, regulatory permissions, and operational feasibility.

An enquiry or request for emergency evacuation does not guarantee immediate aircraft deployment.

The final decision to operate a flight shall remain subject to safety and operational considerations.

14. Website Information

We make reasonable efforts to keep the information on our website accurate and current. However, service descriptions, aircraft availability, schedules, routes, prices, photographs, and other information may change without prior notice.

Images displayed on the website are intended to provide general representation and may not necessarily depict the exact aircraft, route, accommodation, or service provided for a particular booking.

15. Payments

Customers agree to pay the applicable charges within the payment timelines communicated by the company.

A booking may be cancelled or released if the required payment is not received within the specified period.

Payment processing may involve third-party payment providers. Customers may also be subject to the terms and conditions of the relevant payment provider.

16. Prohibited Conduct

Customers must not:

  • Provide false or misleading information.
  • Violate aviation or security regulations.
  • Carry prohibited or restricted items.
  • Interfere with the pilot or crew.
  • Behave in a manner that threatens passenger or crew safety.
  • Damage aircraft or company property.
  • Use the website for unlawful purposes.
  • Attempt unauthorized access to website systems or data.

Any violation may result in cancellation of the booking or refusal of service without prejudice to the company’s other legal rights.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Safar Air Holidays Services Pvt. Ltd. shall not be liable for delays, cancellations, missed connections, itinerary changes, or other losses arising from circumstances beyond its reasonable control, including adverse weather, government restrictions, airspace limitations, technical requirements, natural disasters, or other operational circumstances.

Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

18. Third-Party Services

Certain travel arrangements may involve third-party service providers, including accommodation, transportation, ground support, or other travel services.

Where third-party services are included in a package, their respective terms, availability, and operational conditions may also apply.

19. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, icons, videos, and other materials, is owned by or licensed to Safar Air Holidays Services Pvt. Ltd., unless otherwise stated.

No content may be reproduced, copied, modified, distributed, published, or commercially used without prior written permission.

20. Privacy

Any personal information submitted through the website may be processed for purposes including enquiries, bookings, customer communication, payment processing, service delivery, and other legitimate business purposes.

Customers should also review our Privacy Policy for information regarding the collection and use of personal information.

21. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

We reserve the right to modify, suspend, or discontinue any part of the website or its functionality without prior notice.

22. Amendments to These Terms

Safar Air Holidays Services Pvt. Ltd. may update or modify these Terms & Conditions from time to time.

The updated version will become effective when published on the website. Customers are encouraged to review this page periodically.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or the services provided by Safar Air Holidays Services Pvt. Ltd. shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

24. Contact Us

For bookings, charter enquiries, cancellations, or questions regarding these Terms & Conditions, please contact:

Safar Air Holidays Services Pvt. Ltd.
F/23, 2nd Floor, Mehran Nagar
Opposite Terminal 1, IGI Airport
New Delhi – 110037, India

Phone: +91 9990780919
Email: booking@safarair.org