Effective Date: September 8, 2026

At Safar Air Holidays Services Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By accessing our website, submitting an enquiry, requesting a charter, or booking our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. About Us

Safar Air Holidays Services Pvt. Ltd. provides helicopter and aviation-related travel services, including Char Dham and Do Dham pilgrimage services, private helicopter charters, wedding and leisure helicopter rides, air ambulance and emergency evacuation services, and other customized aerial travel solutions.

Our website allows visitors to learn about our services and submit enquiries containing information such as their name, contact details, number of guests, travel date, and message.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

  • Full name
  • Mobile or telephone number
  • Email address
  • Number of passengers/guests
  • Travel or proposed charter date
  • Booking and travel details
  • Information provided in enquiry or contact forms

Additional Information

Where required for providing a particular service, we may request additional information necessary for booking, passenger verification, aviation compliance, safety, or service delivery.

You should only provide information that is accurate and necessary for the relevant service.

3. How We Collect Information

We may collect information when you:

  • Submit a contact or enquiry form
  • Request a helicopter charter
  • Make a booking
  • Contact us by phone or email
  • Request information about our services
  • Communicate with our representatives
  • Use or interact with our website

4. How We Use Your Information

We may use the information collected to:

  • Respond to your enquiries
  • Process and manage bookings
  • Provide helicopter and travel services
  • Confirm travel arrangements
  • Communicate with you about your booking
  • Contact you regarding service-related updates
  • Coordinate required travel or aviation arrangements
  • Process payments where applicable
  • Improve our website and services
  • Maintain business and booking records
  • Meet legal, regulatory, security, and aviation requirements
  • Prevent fraud, misuse, or unauthorized activity

We will use personal information only for legitimate business, service, legal, or operational purposes.

5. Communication

When you provide your phone number or email address through our website, we may use these details to respond to your enquiry or communicate with you regarding a booking or requested service.

This may include information relating to:

  • Booking confirmations
  • Travel schedules
  • Changes or delays
  • Service availability
  • Payment requirements
  • Cancellation or rescheduling
  • Other information directly related to your enquiry or booking

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, maintain website performance, and improve the overall user experience.

Cookies may collect information such as browser type, device information, pages visited, and general website usage data.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing of Personal Information

We do not sell or rent your personal information as part of our normal business operations.

We may share information when reasonably necessary to provide our services or comply with legal and operational requirements.

This may include sharing relevant information with:

  • Aviation and operational partners
  • Ground support providers
  • Payment service providers
  • Technology and website service providers
  • Travel or accommodation partners, where applicable
  • Government authorities or regulatory bodies when legally required
  • Professional advisers or service providers assisting our business

Third parties receiving information may be required to handle it appropriately and only for the relevant purpose.

8. Payment Information

Where payments are processed through third-party payment providers, payment information may be handled directly by those providers according to their own privacy and security policies.

We do not intend to collect or store sensitive payment credentials such as complete card passwords, PINs, or similar authentication information unless specifically required through a secure and authorized payment process.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services
  • Complete bookings and transactions
  • Maintain business records
  • Resolve disputes
  • Meet legal or regulatory obligations
  • Enforce agreements
  • Protect our legitimate business interests

When information is no longer required for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

12. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Your Privacy Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Raise concerns regarding the use of your personal information

Requests may be subject to reasonable verification and applicable legal limitations.

14. Accuracy of Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

If your contact or booking information changes, please notify us so that we can maintain accurate records and communicate with you effectively.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised effective date.

We encourage visitors to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, you can contact us at:

Safar Air Holidays Services Pvt. Ltd.
F/23, 2nd Floor, Mehran Nagar
Opposite Terminal 1, IGI Airport
New Delhi – 110037, India

Phone: +91 9990780919
Email: booking@safarair.org

17. Acceptance of This Policy

By using our website, submitting an enquiry, or requesting our services, you acknowledge that you have read and understood this Privacy Policy.