Welcome to www.safarair.org(the “site”). These terms and conditions (“Terms”) govern your use of the site and the services provided by Safar Air Holidays Services PVT LTD (“Safar Air”). By assessing or using the site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the site.
You agree to use the site only for lawful purpose and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited behaviour include harassing or causing distress or inconvenience to any person, transmitted obscene or offensive content, or disrupting the normal flow of dialogue within the site.
All services orders placed through the site are subject to acceptance by Safar Air. We reserve the right to refuse or cancel any service order for any reason, including but not limited to Aircraft/Helicopter availability, errors in the description or price of the product or error in your order. Payment must be received by us prior to our acceptance of an order. We accept various payment methods, which are detailed on the site.
All prices are subject to change without notice. We make every effort to ensure that the pricing and availability of service are accurate on the site, but errors are accurate on the site, but errors may occur. If we discover an error in the price or availability of a services you have booked, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
All content on the site, including but not limited to text, graphics, logos, images, and software, is the property of Safar Air or its content supplier and is protected by international copyright laws. The compilation of all content on the site is the exclusive property of Safar Air and protected by international copyright laws.
The timings mentioned in the itinerary can be changed of weather conditions, Technical fault & other reasons also, our representative will perform you prior to your journey. Aadhar Card copies are to be shared by all Indian passengers & passports in case of foreign nationals.
COVID protocols shall be adhered to by the passengers and Safar Air as per the effective mandate of the government. Without adhering to government guidelines, boarding can be denied to passengers without a refund.
The maximum weight capacity of the helicopter is 450 Kg (excluding baggage weight). Passengers are taken o board depending on the load and temperature conditions. (The pilots call will be final). The total weight of all passengers on board must be within this limit. Hence, passengers are required to provide us their exact weight at the time of booking.
Passengers have to submit their correct weights at the time of booking. If any change in weight found at the time of their travel from the submitted weights, which would exceed our Helicopter weight carrying capacity of 450 Kg, passengers would be deboarded & cancelled for the heli-tour without any refund.
Overweight charges applicable @ INR 2000/Kg. This will be chargeable to passengers. Weighing above 75Kg. But excess weight (not exceeding the helicopter’s total weight limitation) will only be calculated on the total excess weight above the total permissible weight of all the group members combined i.e., permissible weight =75Kg*(no. of pax).
Furthermore, any discrepancy found in the weight of the passengers, which would be chargeable as per the overweight criteria, the same would be collected prior to boarding of flights.
In view of our helicopter’s limited weight-carrying capacity, we reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills.
Therefore, passengers travelling together may not be accommodate in the helicopter flight.
Arrival Date: Our Char Dham 5N/6D heli-tours are booked departure date-wise. However, passengers have to arrive in Dehradun one day prior to the departure date (compulsory).
Seating Capacity: The maximum seating capacity for our helicopters is 06 passengers +01 Crew.
Infants: Infants below 2 years or 12Kg are accommodate free of charge. In case of verification of the age of the child, ID proof/birth certificate of the child will be checked.
Bad Weather & Force Majeure Disclaimer: Flying in hills is subject to bad weather, and ma force majeure factors like delayed air traffic, clearance/permissions, VVIP movements, valley flying by Indian force (NOTAM), a sudden occurrence of technical snag in machine, illness of flying crew or late reporting of the guests at the helipad, among others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such scenarios.
Medical Emergencies: Safar Air will not be liable for any ,medical emergency on the ground to the passengers. Therefore, in your own interest, passengers are hereby advised to kindly consult a doctor and get medical check-up, mainly required if a passengers has any medical ailment or condition.
Carriage by Air act, 1972: The carriage is subject to Safar Air regulations relating to the conditions of Non- International carriage (passenger and baggage) farmed in accordance with the carriage by Air act, 1972, and notification regarding the application of the carriage which is Non-International. The liability of the company for damage sustained in the event of the death or wounding of a passengers for any other bodily injury suffered by the passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the second schedule of carriage by air act, 1972 with certain exceptions, adaptations, modifications, etc has notified in the Govt.of India, Ministry of Civil Aviation notification and as amended from time to time.
Safar Air reserves the right to cancel passengers, who are unruly, abusive, intoxicated, sick, mentally unfit or anyone else whom we deem to be unsafe to fly, no refund shall be done to such passengers.
Re-scheduling of Booking: Rescheduling your booking to any future or prior travel date will be done subject to availability, and on payment of 10% of the total tour cost. This will be permitted only if informed at least 30 days before the arrival date.
Payment Terms: The booking has to be done in advance with a deposit of 50% of the total amount. Balance payment has to be deposited 30 days prior to the date of arrival at Dehradun. Passengers will not be permitted to board or commence the tour unless full & final payment of the tour has been done.
Cancellations Policy: If passengers cancel their booking prior to or after the commencement of the tour, the following cancellation charges will be applicable.
30 days before the journey 30%refund of the total booking amount
20 days before the journey 50%refund of the total booking amount.
15 days before the journey.
No show No refund.
After commencement of the tour No refund.
Basis of Refund: In case, the Char Dham is delayed due to bad weather or any other unforeseen reasons, the journey will be conducted on the next available date or the unutilized part of journey will be refunded as per the flying time.
Covid-19 Case, or any National/State Emergency: In case passengers test covid positive before the travel, on the yatra gets called- off by the emergency is imposed, there will be no refund applicable.
However, passengers will be provided a credit voucher by Safar Air against any of our helicopter tours or charters services (for the full amount of the credit voucher), by the passengers or any of their friends/relatives.
Bad weather & Force Majeure Policies: Where bad weather, technical snag or any force majeure reasons beyond Safar Air’ control results in the cancellation of your flight being delayed or cancelled, Safar Air will not be liable in any way for the cancelled or delayed flight. However, a refund will be given to clients as per refund policy. Any kind of inconvenience caused because of the cancellation of flights is beyond the control of the operator, No compensation or reimbursement for accommodation, transportation, meal or any other extra travel expenses done by the guest shall be offered in the event of cancellation of a flight.
In case tour departure dose not take place from Dehradun on Day 1 due to the above reasons, the tour will be considered cancelled and a full refund as per our policies will be made.
However, in case the passengers would like to be consider taking the tour on the next available date, a fresh booking can be made for the same. Our team will be propose the available option to the passengers.
The balance/ unutilized amount against the previous booking can be adjusted against the fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers. In case the tour is ongoing, our team propose the possible revised itinerary within the schedule package. Day, but without any extension of days. Any extension, proposed by the passengers, in the package will only be considered at an extra cost and subject to operational availability. In case 05 straight days of flying do not take place, a full refund as pr our policies will be made to the passengers. New CharDham passenger scheduled for departure from Dehradun on any respective travel date shall be our top priority, over the back-log passengers of previous days.
Additional night halt charges will be payable by the passengers to hotels on a direct payment basis when they get stuck for additional nights due to bad weather/force majeure reasons.
If any passenger require ferry flights to be operated for them in an emergency, the cost for the same will be charged to the party @ INR 1,50,000/hr plus GST.
While the tour is ongoing, if any group demand the cancel their tour mid-way, the arrangement of transportation will be done by Safar Air, however, the cost will be borne by the passengers on a direct payment basis.
Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be mode before the commencement of the tour.
Limitation and Liability to the fullest extent permitted by law, Safar Air shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the site or services or from any information or products obtained through the site, even if Safar Air has been advised of the possibility of such damages.
Indemnification you agree to indemnify, defend, hold harmless Safar Air, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorney’s fees and costs, arising out of or in any way connected with your access to or use of the site or Safar Air offered services.
Governing Law these terms and your use of the site shall be governed by and construed in accordance with the laws of Uttar Pradesh jurisdiction, without regard toits conflict of law principles. Any disputes arising out of or in connection with these terms shall be resolved exclusively by the courts of New Delhi jurisdiction. Booking will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party.
Changes to These Terms We reserve the right to update or modify these term any time without prior notice. Your continued use of the site following any changes to these terms constitutes your acceptance of those changes. We encourage you to review these terms periodically to stay informed about the policies.
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